Shipping & Returns

SHIPPING INFORMATION

All orders are shipped via USPS Ground, with the exception of The Hex Bag, which is shipped via UPS. You will receive an email confirmation when your order has shipped. Please note that it may take up to 48 hours for tracking status to be updated by USPS, and up to 24 hours for UPS.

The Hex Bag Shipping Details:

  • In Stock: Ships within 3-5 business days via UPS.

  • Pre-Order: Typically ships within 90-120 days.

For all other orders, please allow 2-14 business days to receive your order within the United States. International shipping may take up to 21 days. We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.

We are only able to ship to the address indicated at checkout. Shipping addresses are exported from one database to another, so please ensure that the address you enter is correct upon receiving the order confirmation email. If an address error is made, please email us within 5 hours of the order confirmation. Once orders are processed for shipment, no changes can be made.

HOW LONG DOES SHIPPING TAKE?

We are dedicated to getting your EUMELANIN goods to you as quickly as possible. All items typically ship within 2-14 business days, depending on stock availability, geographic location, and demand for the items requested.

RETURN POLICY

All sales made through EUMELANIN are final. We do not offer refunds or exchanges. However, we are committed to ensuring the satisfaction of our customers. If you encounter any problems or concerns with your merchandise, please contact us at myorder@eumelanin.com within 7 days of delivery.

Damaged Products:
If your product is damaged upon arrival and the damage is due to our fault, we will replace the item for you. Please report such instances within the 7-day window after delivery. Each issue will be assessed on a case-by-case basis to determine the best course of action and ensure your satisfaction with our products.

Please note that our policy on damaged products does not cover issues due to misuse or mishandling by the customer after receipt.

EUMELANIN PRE-ORDER EXPERIENCE

When you pre-order a luxury item like the Hex Bag from EUMELANIN, you're not just purchasing a product; you're entering into an exclusive crafting journey. We value the investment you make in our brand and offer a transparent and luxurious pre-order experience.

Stay Informed Every Step of the Way:
Upon placing your pre-order, you will receive regular email updates detailing each key stage of your product's creation – from cutting and assembly to quality control and packaging. This ensures you're connected to the crafting process, appreciating the craftsmanship and attention to detail in every phase.

Commitment to Excellence:
Our updates aim to maintain open communication and enhance your anticipation for the final product. We are committed to delivering an exceptional luxury experience, affirming the high standards of the EUMELANIN brand.

Your patience and understanding are greatly appreciated, as we work to bring you not just a product, but a piece of luxury.